The first rule you should always live by is to give the benefit of the doubt.  No matter what occurs, think positive and don’t get too emotional.  By giving the benefit of the doubt, we may come to realize that another committed an honest mistake or was simply having a bad day.

The second rule is to try to avoid negative or harsh criticism as it is counterproductive and never seems to fix the situation.  When dealing with difficult individuals, don’t point the finger and say “you neglected to” or “you should have”.  Rather, say “perhaps I wasn’t clear” or “I should have been more specific”.  Turning things from the negative to a positive will avoid hurt feelings and potential bad business relations and help all involved to retain their dignity.

More Quick Tips:
Business Telephone Calls	Proper Introductions
Email Etiquette	Business Meetings in the Home
Are You Busy?	Life In Your Home Office
Unexpected Payments: To Accept or Not to Accept	When Your Healthy Home/Work Life Balance Is In Jeopardy
Dealing with Difficult People	Equal Share
Returning Phone Calls	Handling  Little Awkward Situations
Call Waiting Etiquette	Should I Take The Blame?
Networking Dilemma	It’s Not Your Job Title That Is Important….