Work at Home Moms Internet Marketing & Networking



Service Business Articles & Information


FREE - "How to Start a Profitable Online Business from Scratch" Even with zero experience and only a few spare hours a week!

Getting Started

> >
> Free Newsletter
> Free eCourses
> Getting Started
> Build a Website
> Site Build It
> Business Ideas
> Write & Sell eBooks
> Affiliate Marketing
> SEO & Traffic
> Ezines & Newsletters
> Blogging & RSS
> Social Networking
> Press Release & Publicity
> Writing & Copywriting
> Online Auctions
> Online Business Articles
> Direct Sales Center
> Direct Sales Articles
> Work at Home & Jobs
> Service Business Articles
> Small Business Bookkeeping

Our Services & Products:

> Easy Website Builder - Free Trial

Cheap Domains & Hosting

> Content for Your Websites
> Free Newsletter
> Free eCourses
> Money-Making eBook



> Work at Home Blog
> Direct Sales Center
> Internet Marketing Tools
> Business Opportunities & Classified Ads
> Breast Cancer Awareness


Just for Moms

> Time Management & Organization
> Health & Wellbeing
> Money & Savings
> Parenting & Family
> Diet & Fitness
> Cooking & Recipes


WAHM > Service Business Articles > Dealing with Difficult Customers

Three Tips for Dealing with Difficult Customers

Regardless of the type of internet business you own, chances are you’ve come across a customer, or two, that caused some problems. Perhaps they complained about a product or service, perhaps they expect too much, or maybe their personality just rubs the wrong way. It happens to everyone and how you deal with these customers can set the tone for your entire business. Here are three strategies for dealing with difficult customers.

Empathize. Quite often a first instinct or reaction is to become defensive with a difficult customer. This is particularly the case when someone is complaining. The majority of customers are not trained in negotiation and instead tend to come on very strong. This makes it very easy for business owners to react emotionally. Instead of letting your shackles rise and allowing yourself to feel defensive, even if you don’t react defensively, try putting yourself in your customers’ shoes. Empathize.

Empathy is a learned skill for most. We aren’t born trying to view things from another’s perspective. To begin to make empathy a habit, a skill you can tap into at a moment’s notice, practice it with family and friends. This makes it easier to step into when dealing with a difficult customer.

Often when we understand where someone is coming from, it makes it easier for us to not only deal with the person on a calm and understanding level, it also may make us reevaluate our business policies and procedures. Maybe, once you’re able to view it from your customer’s perspective, they have a valid complaint.

Respect. Respect is a two way street and like many emotions, it is contagious. Perhaps the customer is not behaving in a respectful manner, and you certainly are not being asked to respect their behavior, however if you treat your customer with respect, chances are high that they will calm down and return the favor. So what does treating a customer with respect entail? First off, it is important to listen. This is perhaps the most important way to communicate your respect for a customer. Listen to them, and communicate that you’re listening with comments like, “I hear what you’re saying,” or “I understand your anger,” and “It sounds like….” Phrases like these communicate to your customer that you are in fact listening to them and they’ll calm down and begin to communicate in a more respectful manner to you.

Stay away from the blame game. It’s easy to blame. The customer didn’t communicate their needs correctly. The shipping department is backed up. My administrative assistant missed the order. Etc…Blaming others, including the customer, doesn’t resolve the problem and it establishes a tone of unprofessional and irresponsible behavior. Certainly not what you want people to think of your company! Even if you are 100% certain the problem was entirely your customer’s fault – take the blame. Take the responsibility. Say, “I’m sorry that this happened.” And then go about the process of resolving the issue or taking steps to correct the problem.

Taking the time to listen to your customer, even in the most difficult of circumstances, can ensure that no one walks away from your business feeling slighted and disrespected. In fact, quite often the most difficult customers, when treated with respect, can turn into your most profitable customers and the ones who will sing your praises to anyone who listens.


Work in Your PJ's - Comprehensive eBook covering everything you need to know about finding work from home today.



As Seen On:











Moms Helping You Build a Better Online Business


How to Build a Website | How to Start an Internet Business | Stay at Home Mom Business Ideas | Learn Internet Marketing | Affiliate Marketing | SEO
Write & Sell eBooks
| Ezine Publishing & Email Marketing | Blogging & RSS Resources | Social Networking Resources | Press Release Writing & Free Publicity
Online Auction Resources | General Internet Marketing Articles | Free Webmaster Tools  | Wellness Center | Small Business Grants | Writing for the Internet
Mom Business Success Stories | Internet Marketing Articles Direct Sales Articles | Service Business Articles | John Reese
 Traffic Secrets | Reese Report | Avoid Bankruptcy | Credit Repair | Public Domain | Retirement Planning
Get Rich Quick Schemes | Word of Mouth Marketing | Stop Spam | Recommended Mom Sites

Biz Ideas: Sell Products | Sell Services | Sell E-Products | Theme Sites | Sell eBooks

Internet Marketing Newsletter | Archives

Press Releases | About Us | Contact & Support | Policies & Disclaimer | Site Map

Copyright © Internet Based Moms 2002 - 2011. All rights reserved.